Refund Policy for Vocalize
At Vocalize, we strive to provide our customers with the best possible experience while using our services. However, we understand that there may be situations where you might want to request a refund. This Refund Policy outlines the circumstances under which we provide refunds and the process for requesting a refund.
1. Eligibility for Refund
Vocalize offers refunds in the following cases: - If you have purchased credits but have not used any of them. - If you have bought a subscription but have not created any conversions or used any of the features. In these cases, you are eligible for a refund, provided that you meet the conditions outlined in this policy. Refunds will not be provided in any other situations.
2. Refund Period
Refunds must be requested within 30 days of the purchase date. No refund requests will be entertained after the 30-day period has passed.
3. Refund Process
To request a refund, please follow these steps: - Contact our support team at [email protected], providing your purchase details, including your order number, date of purchase, and the email address associated with your account. - Include a brief explanation of the reason for your refund request. - Our support team will review your request and confirm whether you are eligible for a refund based on the criteria outlined in this policy. Please note that refund requests may take up to 14 business days to be processed. Once your refund has been approved, it will be processed, and the funds will be returned to the original payment method used for the purchase. Refunds may take additional time to appear on your account, depending on your financial institution's policies.
4. Exclusions
Refunds will not be granted if: - You have used any purchased credits or have created AI cover music with your subscription. - Your account has been terminated or suspended due to violations of our Terms and Conditions or any applicable laws and regulations.
5. Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at our sole discretion. Any changes to this policy will be posted on our website, and we will indicate the date of the last update at the beginning of the policy. It is your responsibility to periodically review this policy to stay informed about any changes.
6. Contact Information
If you have any questions about this Refund Policy or wish to request a refund, please contact us: By email: [email protected]